TWINDLE PRIVATE LIMITED ("Twindle," "we," "us," or "our") operates the website twindle.app and related applications, social platforms, event tools, and live experience services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our Services.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name, email address, phone number, and postal address
• Account credentials (username and password)
• Profile information such as a profile photo, bio, or social media handles
• Payment and billing information (processed through secure third-party payment processors)
• Event registration details, preferences, and RSVPs
• Communications you send to us, including support requests and feedback

Information Collected Automatically

• Device information (device type, operating system, unique device identifiers)
• Browser type and version
• IP address and approximate geographic location
• Usage data such as pages visited, features used, time spent on the Services, and referring URLs
• Log data including access times, error logs, and diagnostic data

Information from Third Parties

• Information from social media platforms when you connect or log in through them
• Information from analytics providers, advertising partners, and other third-party services

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve our Services
• Create and manage your account
• Process transactions and send related information, including confirmations and invoices
• Facilitate event management, ticketing, and live experience features
• Connect you with other users on our social platforms
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and support requests
• Communicate with you about products, services, offers, promotions, and events we believe may interest you (with your consent where required by law)
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities
• Personalize and improve your experience on our Services
• Comply with legal obligations and enforce our terms and policies

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as hosting, analytics, payment processing, customer support, and email delivery.
• Event Organizers: When you register for or attend events hosted through our platform, relevant information may be shared with event organizers to facilitate the event.
• Other Users: Information you include in your public profile or share through social features of our platform may be visible to other users.
• Business Transfers: In connection with, or during negotiations of, any merger, acquisition, sale of assets, financing, or transfer of all or a portion of our business.
• Legal Requirements: If required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of Twindle, our users, or the public.
• With Your Consent: We may share your information with third parties when you give us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information, including encryption, access controls, secure data storage, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong, unique passwords and to keep your account credentials confidential.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. When your information is no longer needed for these purposes, we will securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
• Restriction: Request that we restrict the processing of your personal information under certain circumstances.
• Objection: Object to the processing of your personal information for direct marketing or based on legitimate interests.
• Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at jacobschakola@twindle.app. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity and to personalize your experience on our Services. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our Services
• Analyze and measure the effectiveness of our content and features
• Deliver relevant content and advertisements

You can control cookies through your browser settings and other tools. Please note that disabling cookies may affect the functionality of our Services. For non-essential cookies, we obtain your consent before placing them on your device where required by law.

8. Third-Party Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform. Our inclusion of links to third-party services does not imply endorsement of those services.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information promptly. If you believe that we may have collected information from a child under 16, please contact us at jacobschakola@twindle.app.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of your information to countries outside of your country of residence. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses or other approved transfer mechanisms where applicable.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, providing additional notice (such as an email notification or a prominent notice within our Services). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: